Return Policy - My Blog

Return Policy

Refund & Return Policy

Website: quicknews.online Last Updated: August 25, 2026

Thank you for shopping with us. Because we sell living plants and related garden products, our return and refund process is designed around the special care these items require. Please read this policy carefully before placing an order.

1. Our Commitment

We want you to be happy with your purchase. If something arrives damaged, incorrect, or in poor health, we will make it right through a replacement, store credit, or refund as described below.

2. Eligibility for Returns

2.1 Living Plants

Because plants are perishable, we do not accept returns of healthy, correctly delivered plants simply due to change of mind. However, you are eligible for a replacement or refund if:

  • The plant arrives dead, severely damaged, or diseased
  • The plant is significantly different from what was ordered (wrong species/variety)
  • The plant arrives in broken or damaged packaging that has clearly affected its condition

2.2 Non-Plant Items (pots, tools, accessories, gift cards)

Non-living items may be returned within 7 days of delivery, provided they are:

  • Unused and in original condition
  • In original packaging with tags/labels intact
  • Accompanied by proof of purchase (order number or receipt)

Gift cards are non-refundable and non-returnable once issued.

3. Reporting a Problem

If your order arrives damaged or you’re not satisfied for one of the eligible reasons above:

  1. Contact us within 48 hours of delivery via the Contact page or by email.
  2. Include your order number, a description of the issue, and clear photos/video of the plant and its packaging.
  3. Our team will review your claim within 2–3 business days.

Claims submitted after 48 hours may not be eligible for a refund or replacement, as plant condition can change quickly and we’re unable to verify shipping damage after that window.

4. Resolution Options

Once your claim is approved, we will offer one of the following, at your choice where possible:

  • Replacement of the same or equivalent plant/product (subject to availability)
  • Store credit for the value of the item
  • Refund to your original payment method

5. Refund Processing

  • Approved refunds are processed within 7–10 business days of approval.
  • Refunds are issued to the original payment method used at checkout.
  • Original shipping charges are non-refundable unless the return is due to our error (wrong item shipped, damaged in transit due to packaging fault).
  • You will receive an email confirmation once your refund has been processed.

6. Items Not Eligible for Return or Refund

  • Plants that have been damaged due to improper care after delivery (over/under-watering, incorrect light exposure, extreme temperatures, pests introduced post-delivery)
  • Sale, clearance, or clearly marked “final sale” items
  • Gift cards
  • Products returned without prior contact/approval
  • Claims submitted more than 48 hours after delivery (for plant health/damage issues) or more than 7 days after delivery (for non-plant items)

7. Cancellations

Orders can be cancelled for a full refund only if they have not yet been shipped. Once an order enters processing/fulfillment for shipment, it cannot be cancelled, as plants are prepared and packed close to the shipping date to preserve freshness.

8. Damaged in Transit

We package all plants carefully to minimize shipping stress. If your plant arrives visibly damaged due to shipping (broken pot, snapped stems, soil spillage caused by rough handling), please follow the process in Section 3 and keep all original packaging until your claim is resolved — we may request it for review.

9. How to Contact Us

For all return, refund, or order issues, please reach out via:


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